We’ve all been there. While browsing online, we see an ad for a product or subscription service with a free trial and think, “Why not?”
Here’s why not: What appears to be a free or low-cost trial can add up to be much more. Most free trials require consumers to enter their card information to pay for shipping. This information can then be used to cover future costs if the individual forgets to end the trial or subscription.
While you may make a note to cancel the service before any fees hit your card., it’s not always so simple. Some deceitful businesses hide the terms and conditions of their offers in fine print or use pre-checked sign-up boxes as the default setting.
Most often, there’s a limit on the chargeback rights for these purchases. WKFCU is not able to claim fraud. You will need to pursue chargebacks through non-fraud reasons, such as “merchandise not as described,” which usually means a low chance of success.
To avoid these unwanted fees, here are a few tips from the Federal Trade Commission:
Adhering to these tips when considering a free trial can reduce the potential for unwanted merchandise and charges. Be smart shoppers by doing your research and reading the fine print before making a purchase.
While WKFCU doe sympathize with you over these situations, we are limited in how we can assist you. We can’t make a claim of fraud because you signed up for the trial. You will need to work with the company to get your money back and stop future charges. Beware when signing up for these types of promotions and do your research.
(Partially reprinted from a Shazam Blog article)
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